Returns & Refunds Policy

We pride ourselves in our product quality with strict quality control in place. To provide you with additional peace of mind, we also offer a 30-Day Return Policy for non-personalized orders and the products which are in bad quality or damaged in the process of shipping. Buy with confidence and enjoy a great shopping experience!

return refund process

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
 
Notes: All returns must be authorized by our Team via Email / Support Center. Returned item without that condition will not be accepted.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating following information: Order number; Product name; Reason for return

2. Our customer service team will respond to your request within 24 hours and provide you our return address, or other questions/information from us on your case.

3. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request.

– For credit card refunds, please allow between 7-14 business days for the transaction to process. 

– For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. 

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method available.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Contact us

Any other situation that is not covered in the policy above, please email us: [email protected]